As a patient of the Capesterre Belle-Eau Hospital, you have fundamental rights that guarantee respect for your dignity, autonomy and privacy. This page informs you about your rights and how to enforce them.
The staff is committed to treating you with consideration and respect. Likewise, please be respectful of other patients and staff.
In the name of your dignity, :
Takes your opinion into account
Respects your moral, political, religious and philosophical values
Helps you with tasks you can’t do on your own
Your privacy is guaranteed throughout your stay:
No medical procedure or treatment can be carried out without your free and informed consent. This consent may be withdrawn at any time. If you refuse treatment, the consequences will be explained to you and your decision will be respected.
You have the right to access your medical records, either directly or through a doctor of your choice. Requests must be made in writing to the hospital management. The file will be sent to you within 8 days.
If you wish, download the form below and return it duly completed, dated and signed, by post or e-mail, together with the necessary documents (see page 2).
Capesterre Belle Eau Hospital “Joël, BEAUGENDRE”
General Management
Saint-Sauveur / Bananier P.O. Box 68
Tel: 0590 55 99 55
Email: secretariat.direction@chcbe-gpe.fr
Download the medical record request form (PDF)
You have the right to be informed about your state of health in a clear and comprehensible manner. Your doctor will explain :
If you wish, you can designate a trusted support person who will be informed and consulted to help you make medical decisions.
The support person accompanies you :
You can designate a trusted support person who will be consulted in the event that you are unable to express your wishes and receive the necessary information. This person can be a relative, your attending physician or any other person of your choice.
This designation must be made in writing and may be revoked at any time.
Download the form to designate a trusted person (PDF)
Advance directives allow you to make known your wishes concerning the end of your life, in the event that you are no longer able to express your wishes. They are binding on the doctor, except in the event of a life-threatening emergency or if they appear manifestly inappropriate.
You can indicate :
Advance directives are kept in your medical record and can be modified or revoked at any time.
Form A – I am already ill (PDF)
Form B – I am not yet ill (PDF)
The Users’ Commission ensures that your rights are respected and facilitates your procedures. It is made up of user representatives, facility representatives and mediators.
You can contact the CDU if you have any questions about your rights or if you wish to make a complaint. A form is available from reception or can be downloaded by clicking on the link below.
Contact: commission.usagers@chcbe-gpe.fr
Download the CDU referral form (PDF)
The patient experience is one of the driving forces behind the improvement of our practices. That’s why we always want to know how satisfied you are with the quality of service and care you receive.
Satisfaction surveys are available for download below, depending on your situation:
If you feel that your rights have not been respected, or if you wish to express dissatisfaction with your care, you can also make a complaint or claim.
First contact the relevant department or health care manager
If you are not satisfied with the response, contact the Commission des Usagers (Users’ Commission).
You can also contact the medical mediator or the management
A complaint form is available at the facility’s front desk and can be downloaded from our website.
Download the complaint form (PDF)
Saint-Sauveur Bananier BP 68 97130 Capesterre-Belle-Eau
05 90 55 99 00
contact@chcbe-gpe.fr
