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Quality and Safety of Care

Capesterre-Belle-Eau Hospital

The quality and safety of care are at the heart of our commitments. The CHCBE is committed to a process of continuous, measured, and transparent improvement in order to provide each patient with care that meets the highest standards of healthcare.
This page highlights our measurable results, our concrete commitments, and the actions we take every day to make progress.

Since June 16, 2026, the CHCBE has been certified by the Haute Autorité de Santé (“Confirmed Quality of Care”).

Our Quality Commitments

The institution is committed to:

  • Respect the rights and dignity of every patient
  • Ensuring the safety of care at every stage of treatment
  • Regularly evaluate our professional practices
  • Train and raise awareness among our teams about our quality culture
  • Incorporate your feedback into our improvement process
  • Be transparent about our results, even when they point to areas for improvement

Download the Quality Policy and Key Commitments & Objectives (PDF)

HAS Certification: The CHCBE is certified

Certification is issued by the Haute Autorité de Santé (HAS) every four years. It evaluates the facility’s organization and practices according to a national standard common to all French hospitals.

HAS Certification – Proven Quality of Care – Certified Facility

An institution that has been certified since June 16, 2026

  • On June 16, 2026, the Haute Autorité de Santé awarded the Capesterre-Belle-Eau Hospital Center the “Confirmed Quality of Care” certification. This result recognizes the hard work of all our professionals and reaffirms our commitment to a process of continuous improvement.
  • This certification marks the culmination of a process of improvement: following the 2023 certification visit, the facility had not been certified and had received recommendations on several organizational areas. Management and the healthcare teams rallied around a structured action plan that addressed each of the HAS’s recommendations point by point.
Download the HAS certification report (June 2026)

All information regarding our certification is freely available on the official HAS website:
www.has-sante.fr → QualiScope Section

Quality Letters

Here you will find the school’s quality reports, which are published regularly (at least once a quarter).

Health Care Quality and Safety Indicators (HCQSI)

Each year, the HAS evaluates the performance of healthcare facilities based on standardized indicators. This data is publicly available and can be viewed on QualiScope. Here are the CHCBE’s results for the most recent data set available.

Interpreting These Results

  • Two indicators are on the rise in the SMR: this is a sign that the actions taken by the teams are having a tangible impact.
  • Pain management remains our priority in both care pathways.
  • The discharge summary (MCO) and the personalized care plan (SMR) are the focus of specific improvement plans.
  • The SHA consumption rate confirms the seriousness of our commitment to hospital hygiene.
Indicator Score Level Trend
MCO — Medicine, Surgery, and Obstetrics
Pain Management 70% Level B Stable
Newsletter at the exit 57 / 100 Level C Needs improvement
SMR — Medical and Rehabilitation Care
Pain Management 68% Level B Increasing
Newsletter at the exit 82 / 100 Level B Improving
Care Plan / Life Plan 62 / 100 Level C Needs improvement
Hospital Hygiene
Use of hand sanitizer (SHA) 91% Level B Stable
Performance levels: A = High , B = Intermediate , C = Low — Source: HAS QualiScope, latest available survey.

Our Daily Commitment to Quality

Patient Safety

Every staff member at CHCBE is educated about the safety culture. Sessions to analyze adverse events are held regularly within each department, in a non-punitive spirit, to learn collectively and prevent risks.

Pain Management

A pain management protocol is in effect in all departments. Pain assessments are systematically documented in the patient’s medical record and reevaluated throughout the patient’s stay.

Prevention of Healthcare-Associated Infections

The CHCBE follows standard and supplemental hygiene precautions. Healthcare staff receive regular training, and the use of SHA is tracked in a monthly report.

Patient Record

Careful maintenance of your medical and care records ensures the continuity and traceability of your care, particularly during handoffs between teams and at the time of your discharge.

Your feedback helps us improve

At the end of each stay, you will be given a satisfaction survey. Your feedback—whether positive or negative—is analyzed by the quality management team and shared with the relevant staff.

You can also:

01

Report any dissatisfaction directly to the healthcare manager in your department

02

Contact the facility's quality management department

03

File a complaint with the Consumer Commission (CDU), which ensures that your rights are respected

04

The foreseeable evolution of your condition

Resources and Transparency

HAS QualiScope

Check out our facility profile and our open data metrics.
qualiscope.has-sante.fr

User Commission (CDU)

A body that involves patient representatives in the hospital’s operations.